Shipping information


Delivery information

Delivery of items purchased at My Case online-shop will be carried out via an international courier company and delivered to the mailing address.

The delivery can take up approximately 2 to 7 working days. The delivery company will attempt to contact you at the telephone number that you provided in your order.

Contact Customer Service for shipping details.


Payment methods

Payments are made via direct deposit to the account, providing the appropriate reference number that is generated in order.

Payment can be made at any post office or a bank, or through the Internet.

You can pay your order via Internet with credit cards VISA, Maestro or MasterCard that support payments over the Internet.

Payment upon pickup - buyer pays when they pick up the item.


Users guide

When ordering custom cases user uploads image from personal computer or internet, whose quality is not guaranteed by My Case.
Proper resolution is central for high quality printing, otherwise the printed image will look blurry.
My Case provides quality guarantee for images in galleries.

We ask all the customers to be present to receive the merchandise they ordered and pay them to Delivery Company. For any other problem with your order, please contact Customer Service.
You can contact us via the contact form on the website or e-mail and we will reply to you as soon as possible.
If you have any questions about products or policies, please contact us by phone, email or through Facebook.
By uploading pictures you are implying that you have the copyright of those pictures or the permission from the copyright holders of those pictures.
Everything you create is owned by you so that no one else can view that.


Product Complaint

If you are not entirely satisfied with your purchase, please call our Customer Service. Colleagues will provide you information to return an item for a refund or replacement.

The appearance of your images on the case are not subject to refund because it depends entirely on the image quality.

If you are not satisfied with color stability, simply return the item within 7 days with your receipt.

If the customer pick out the wrong phone case, he does not have the right to complain about the product.

If you are not satisfied with the product or you ordered a wrong package, you can return it at your own expense to the address of company myCase GmbH.


Order Cancellation

If you a requesting to cancel your order, you must contact us within 4hrs from the time the order was placed. Please note that otherwise we are unable to cancel your order and you will receive the items.